client

Received Value Vs. Perceived Value

How do you assess your time? I have been asked this question by clients, employers, and friends. Clients and Employers want to know, “Will I get my money’s worth?” Friends want to know if I ever sleep and how do I decide where to spend my time. When educating clients or bosses about the services you [...]

April 4, 2012 CONTINUE READING THIS POST →

Transactional vs. Relational: A Conundrum

by Ray_anne

“The Candidate Experience” Do you care? If you are a recruiter, where does your concern lie – is it with your client/hiring manager, your candidate(s), or yourself? Are you loyal? Do you ruse? Do you out-and-out lie? Do you tell it straight? Do you lay it on the line? Do you convince, coerce, [...]

March 20, 2012 CONTINUE READING THIS POST →

Weight & Work: There is No Magic Pill for Either

by Ray_anne

there is no magic pill for work or weight loss

The Change I can see Menopause staring me down and no one ever wants to talk about it. Oh, a few talk show hosts have made feeble attempts at breaking down the walls and getting women and their families to discuss it. But I find it completely fascinating that is still treated like a dirty [...]

March 19, 2012 CONTINUE READING THIS POST →

Simple Business Development: Call Back

by Ray_anne

The first step in any relationship is making a connection. A few years ago, I sat across from one of my clients at lunch; we were discussing his business and I asked numerous questions about his experience, why he started his business, his main objective, and his definition of success. He smiled and looked at [...]

March 8, 2012 CONTINUE READING THIS POST →

Disney Understands The Customer

by Ray_anne

When I was a kid, going to Disneyland was an incredibly exciting event. I loved the Magic Kingdom! But that was back in the day when each ride required a ticket and Disney tickets were labeled as either A, B, C, D, or E. For example, a climb through the Swiss Family Robinson Treehouse? A – Ticket. [...]

February 21, 2012 CONTINUE READING THIS POST →

Dividends in Pride

by Ray_anne

The engine rev’d and lurched the vehicle just a bit. The car next to me, a Cadillac Escalade, was polished and chromed with expensive wheels and tires. Its anxious driver could barely contain himself while waiting for the light to change. Apparently, it was very important to him that he be the first out [...]

February 17, 2012 CONTINUE READING THIS POST →

Is a Job Well Done Thanks Enough?

by Ray_anne

When offering thanks to anyone in business, what is the appropriate approach? Most Chamber of Commerce organizations allow for “testimonials” during our networking luncheon, they can often be tedious and self-indulgent. Do they work? Manners seem to be regionally-defined as well as industry-distinct, but should they? I mean, it’s not as if a “service tip” can be [...]

February 13, 2012 CONTINUE READING THIS POST →

Customer Service Ain’t What It Used to Be

by Ray_anne

Why are you receiving this notice? Leave your name and contact information at the tone * Press 2 to speak with a customer service representative * Follow the directions inscribed here * To make a payment, please press 1 * To hear the company directory, press 411 * Part A connects to Part B, then [...]

January 16, 2012 CONTINUE READING THIS POST →

3 EASY Steps to Secure Mutual Satisfaction in Business

by Ray_anne

You know how when you drive on a country road and you hit a dip doing about fifty and your stomach feels like it’s in your throat? Have you ever had that same feeling while speaking a client or a lead? Or worse, your boss? Did you say the wrong thing or did the conversation take a [...]

October 26, 2011 CONTINUE READING THIS POST →

Sorry, But I am Sick to Death of Email Marketing

by Ray_anne

<—- Is this a better option?? That’s it, I’ve had it. It took me more than a week to change my settings on all my LinkedIn Groups so I no longer received fifty-two different emails every day containing Group Updates. What a relief that was, however, email notifications continue to stream [...]