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If you look at companies who consistently provide excellent customer service, you almost always find that those companies create a culture that supports excellence in customer service. Makes sense, right? They don’t just train their employees in customer service skills. Their policies, culture, collaboration, work environment, schedules…it’s all centered around meeting the needs of the [...]

May 2, 2013 CONTINUE READING THIS POST →

Are We Asking Too Much of Our Female Role Models at Work?

by Mary Wright

“Ladies, we can rebuild her. We have the technology. We have the capability to build the world’s first bionic female role model. Jane Doe will be that woman. Better than she was before. Better, stronger, faster.” [...]

May 2, 2013 CONTINUE READING THIS POST →

Instant Cure for Stress: A Smile

by Ray_anne

Waiting on a Smile: Best Cure for Stress

Waiting on a Smile We waited in the outdoor terminal for our ride. We waited and waited. Someone named Norman (not his real name, I’m sure) was to pick us up and take us to the little house we had rented right on the beach. The aggravation was starting to set in for a [...]

May 2, 2013 CONTINUE READING THIS POST →

Should Collaboration in the Workplace Be Required?

by Kathleen Mangiafico

For part two of this eight part series, visit Attitude is Everything Part 2: R-E-S-P-E-C-T on Blogging4Jobs. “Politeness is the poison of collaboration.” ~ Edwin Land Collaboration and partnership are popular buzz words being used in our families, schools, and local organizations. The terms sound so pretty and nice, but I really start to feel nausea [...]

May 1, 2013 CONTINUE READING THIS POST →

Desktop vs. Mobile Recruiting: When Do Job Seekers Search Online?

by Jessica Miller-Merrell

Learn more about getting started with your mobile recruiting strategy by joining me in Success Factor’s webinar, May 7th at 12 PM CST. Click here to learn more. A Move to a Mobile Recruiting World The world is mobile with over 50% of all internet activity now happening via a mobile device. Tablets, smartphones, and [...]

May 1, 2013 CONTINUE READING THIS POST →

How We Change: By Choice or By Experience

by Ray_anne

Change in the Making Tom Hanks has impeccable timing and his deadpan delivery made him a funny man with whom to be reckoned. It is that timing, I believe that also makes him such a great dramatic actor. His change from comedy to drama has resulted in him becoming one of the most celebrated and [...]

May 1, 2013 CONTINUE READING THIS POST →

How Are You Getting Employee Feedback?

by Christine Assaf

We’ve heard the phrase over and over again (and the numbers always seems to change): For every customer that complains, there’s 10 others who didn’t complain. Company’s develop customer support centers, customer service call in lines, and feedback evaluations to get the complaints and be able to do something with them. (Have you gotten a [...]

April 30, 2013 CONTINUE READING THIS POST →

4 Time Saving Social Media Tips for #HR & #Recruiting

by Jessica Miller-Merrell

Looking for more social media time saving tips and secrets for HR, Human Capital Consultants, Recruiters and Business Partners? Head on over to our free webinar on 5/16 at 11 AM CST. Register here. Sometimes people tell me they are too busy and have too much to do to manage their social media, but I [...]

April 30, 2013 CONTINUE READING THIS POST →

A Volunteer’s Life Passion Over the Rainbow

by Ray_anne

Over the Rainbow One time in the South Pacific – a long time ago, in a land far away – an older gentleman stood in the center of a baggage carousel playing the ukulele – my favorite instrument. Songs like “What a Wonderful World” and “Over the Rainbow” lazily spilled from his lips as he [...]

April 30, 2013 CONTINUE READING THIS POST →

An Observation on Work-Life Balance

by Mike Haberman

Work-Life balance is always a hot topic. A week doesn’t go by without some article, blog post or new book appearing discussing the desire for work-life balance. Googling work-life balance produces a slew of references and definitions. Let me share with you an observation on work-life balance I recently came across. A definition According to [...]

April 29, 2013 CONTINUE READING THIS POST →

How to Hire for the Retail Industry

by Sabra Reyes

The lovely world of retail. All of us are consumers in some fashion, and we should always feel like everything is smooth sailing from a shopper’s perspective. But behind the groceries, bright lights, jewelry, clothes and mannequins you will find hard working individuals who work for minimum wage in most cases. If your business is [...]

April 29, 2013 CONTINUE READING THIS POST →

Recruiting is NOT a Transaction, it’s an Interaction

by shannonsmedstad

Several years ago, I listened to a senior leader from a major corporation speak on the importance of providing exceptional customer service. He stated something to the effect of customer service is not a transaction, it’s an interaction, and each interaction has the ability to attract and retain customers. Or, conversely the ability to put [...]

April 29, 2013 CONTINUE READING THIS POST →

5 Tips for Thriving in a Job Transition

by Matt Herndon

Job transitions, whether voluntary or involuntary, can add a lot of stress to your life if you aren’t prepared for what you’re going to face. You’ll be encountering a whole new set of people and responsibilities as you find a new job and transition into the position. Your goal should be not only to survive, [...]

April 28, 2013 CONTINUE READING THIS POST →

5 Top Blogs of the Week

by Blake McCammon

Top 5 Workplace Blogs of the Week for Apr 21 – 27th Are you on our list? Do you think you have what it takes? If so, email me! blake@xceptionalhr.com Three Reasons You Should Fire All of Your Administrative Professionals!: As National Administrative Professional Day was this past week, Mr Havens makes the case to fire [...]

April 26, 2013 CONTINUE READING THIS POST →

Baby Boomers: Leave Your Legacy

by Cameron Comstock

Diversity in the workplace is an important issue and opportunity as a workforce made up of people with different backgrounds, experience and ways of thinking or even communicating can position a company to win on multiple levels. Over the last couple of years Ive has the opportunity to focus in inclusion and diversity, most notably by [...]

April 26, 2013 CONTINUE READING THIS POST →

8 Ways to Attract 2013 Graduates to Your Organization

by Heather R. Huhman

College graduation season is upon us. This means an abundance of college graduates will soon be applying for full-time jobs. Now is your organization’s opportunity to find untapped talent who will shape the future of your industry. Eight ways to attract 2013 graduates to your organization: Seek Out College Campuses Determine exactly what positions you [...]

April 26, 2013 CONTINUE READING THIS POST →

Is Employee Stack Ranking a Good Thing?

by Eric Friedman

Several very successful large companies do this as a matter of course. Are they successful because of, or in spite of, this practice? Profiling or stack ranking employee performance ratings has long been touted as an industry best practice to cultivate a higher performance-based workforce. GE, Pepsi, Microsoft and other Fortune 500 companies use this [...]

April 25, 2013 CONTINUE READING THIS POST →

What I have Learned About Life and Careers: Be Willing to Fly

by Ray_anne

What I have learned about life and careers: learn to fly

Making Wise Choices A couple years ago, I made the mistake of watching Amelia with Hilary Swank before I crossed the South Pacific in a little twin prop plane. You are probably familiar with the story of Amelia Earhart and how she disappeared flying an airplane somewhere over the Western Pacific Ocean. Not the best movie to [...]