Undercover Boss–What’s Your Management Type?

by Jessica Miller-Merrell on February 15, 2010

horrible boss, leadership style, employee engagement, my boss sucks, high performance teams, motivating employees, leadership development, managing othersPoor Jimbo.

Jimbo, last name unknown is a manager with Hooters and after the airing of the second episode of “Undercover Boss” can now officially be thought of as the poster child for poor management everywhere.  And after Jimbo’s performance on the show, I can honestly say the bar of acceptable forms of management has been lowered.  The fact is that the behavior of Jimbo and others like him is not out of the norm.  Quite honestly, I’d like to thank Jimbo.  It’s without guys like him that Human Resource professionals (like me) and the EEOC would be completely out of a job.  God bless the sucky boss.

If you have worked in human resources for more than 15 minutes, you’ve spent lifetimes coaching, training, developing, and working with managers more bad than good.  And to make it easier to discern between different managerial styles, I’ve created my own list of the 6 Most Common Types of Managers.   You may be surprised to learn that Jimbo made the list.

  • Megan. She’s a control freak who tends to hoard information and resources.  She bullies her way into other accepting her decisions.  This person has no qualms in interrupting your lunch or personal time to discuss a problem or situation that she deems to have an immediate need.  Her schedule and thoughts dictate the moves and decisions of others and she likes it that way because there are no surprises.  Provide Megan daily or weekly updates before she asks for them.  This allows Megan and others like her to trust you and develop a sense of control.
  • Jimbo. Jimbo cares more about himself than his employees.  He will never admit a mistake outright and is always quick to pass the blame.  He will provide you with a compliment if he believes if it will accomplish an objective.  Jimbo believes he works harder and smarter than you.  He does not trust his own employees to make decisions but is loyal to others that have put in their time if it benefits his situation.  Understand Jimbo’s objective and work towards a common goal.  This allows you a commonality from which you can build your relationship on.
  • Sam. He always passes the buck but is quick to celebrate the victory with or without you.  Sam is always quick to point out any potential problems with a suggested solution while also not providing his own original solution.  This person’s strategy is to look good and get ahead while leaving everyone else as collateral damage.  Working with someone who is quick to pass judgement and blame can be fun especially when you prove them wrong.  Provide them with facts, figures, solid documentation, and a clear picture of what you plan on accomplishing.
  • Brian. On the surface, Brian appears to be the most wonderful boss you could ever have.  He listens to your concerns, is open to suggestion but you quickly learn that this person is without a spine.  Brian fails to address situations head on for fear of making waves and always tells people what they want to hear instead of having the tough, critical conversations.  Be upfront and clear with Brian before you begin your conversation so he won’t be left unguarded and surprised.  He works hard to be well-liked by his team.  Let him know you appreciate him.
  • Tom. He works the crowd and always has the right answer.  Tom, a politician is a highly skilled manipulator who uses resources, connections, and other people to make himself look golden.  By providing yourself as a valuable resource to Tom, you can be untouchable, while Tom rides your coat tails and enjoys his celebrity.  Maintain good records and documentation when working with Tom.  It will allow you to hold your ground.  Use Tom’s connections and relationships to further yourself within your organization.   His relationships can led you to special projects or committees.  Understand that Tom does not often have his own original idea or thought of his own outside of someone within the organization to call a favor for.
  • Rebecca. This is the person who builds teams, helps develop others, and is someone we all want to work for.  They help you succeed without hanging you out to dry.  She works best using delegation and empowerment so don’t be afraid to bring Rebecca new and interesting ideas and suggestions to make her department or team stronger.  She wants involvement and input so it is very important for you to understand your role within her sphere of control.

Do you have any additions to the list?  Have you worked for anyone who mirrors someone on the list?  If so, please leave your comments below.

(Please note-the names of the manager types do not in any way represent the actual likeness of a live person and are completely random and without incident.  The author also is not responsible for any perceived likenesses of persons who are alive and work in management in real life. ~ ha!)

Photo Credit Zazzle.

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{ 8 comments… read them below or add one }

Brenda February 15, 2010 at 10:41 am

I did see the show last night and was apalled that they did not terminate him. It probably would have made for bad ratings so they did not term him, but I would bet my last dollar that he is gone in a timely manner as you don’t just change behaviors just like that. He may have altered his behavior in the short time while the focus is on him, but he would have to truly work on changing himself to sustain this and there was nothing in his attitude that I saw that would lead me to believe him. He did not see that he was doing anything wrong, he is on an ego / power trip and he likes that. My opinion is based solely on what I saw, and we all know there are 2 sides to every story :-)

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Kat Cole February 17, 2010 at 9:08 am

Love your post – I’m a little too close to the “Jimbo” situation to comment in detail, but from an HR perspective, you are right on with your “types” of managers. I hope many viewers of the show know there is more to reality TV than meets the eye and certain full-scale reactions a company might ordinarily (and ideally) have are not shared or seen. It’s quite complicated (contracts, editorial control, releases, etc.), but nonetheless, perception is reality. Even with all the drama surrounding the show, I love the discussion it’s generating. Unfortunately, many companies and industries have their version of a “bad manager”, the question is do they know it? If so, what has been/is being done about it to promote a positive culture for the employees and the brand? Keep on rockin; love this blog!

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Kat Cole February 17, 2010 at 9:09 am

PS- I have no idea why it gives me that green angry alien-face avatar – that is sooo not me :) – thanks again for the post!

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sorority February 19, 2010 at 5:42 am

Enjoyed the posts..

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Lisa Graham February 19, 2010 at 12:40 pm

Don’t forget about the Katherine’s of the world: These are the old-fashioned “mother hens” that want all departments and positions to be “under their wing” and don’t like outsiders intruding in their maternal realm. These managers may be well intentioned but lack the bigger picture perspective and are very adverse to change. They do want “their babies” to be successful and protected, but that means they are not open to taking risks or allowing for innovation or change for fear it may disrupt their comfortable nest. To deal effectively with these managers, you have to earn respect through constant reassuring and knowledge and fact sharing with a concerted effort at inclusion. They want to know that you’ve thought about all of the possible alternatives and that you are taking the “least risky” path or have at least taken reasonable measure to lesson risk.

By the way, as for Jimbo, I had to pick my chin up off the floor after seeing that episode! I don’t thing I would have had the ability to stay calm and “undercover” in that situation. I would have stopped him in his tracks, cover blown or not.

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morris March 13, 2010 at 1:13 pm

What a super blog!

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Learn Drums April 14, 2010 at 9:50 pm

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